Why kindness helps teams perform under uncertainty
What makes a team succeed when there's no clear right answer?
In this video, Randall Peterson, Professor of Organisational Behaviour at London Business School, explores why agreeableness is one of the most important predictors of team performance in uncertain environments.
Drawing on research involving more than 3,600 people working in nearly 600 teams, Randall explains how agreeable teams cooperate more effectively, build greater trust and spend less time in conflict. The findings show that while agreeableness has little impact when there is a clear right answer, it becomes a significant competitive advantage when teams are navigating uncertainty.
The research offers valuable insights for leaders looking to build resilient, high-performing teams in an increasingly unpredictable world.
What makes a team succeed when there's no clear right answer?
In this video, Randall Peterson, Professor of Organisational Behaviour at London Business School, explores why agreeableness is one of the most important predictors of team performance in uncertain environments.
Drawing on research involving more than 3,600 people working in nearly 600 teams, Randall explains how agreeable teams cooperate more effectively, build greater trust and spend less time in conflict. The findings show that while agreeableness has little impact when there is a clear right answer, it becomes a significant competitive advantage when teams are navigating uncertainty.
The research offers valuable insights for leaders looking to build resilient, high-performing teams in an increasingly unpredictable world.