Leading through Crisis
Learn how to make decisions, communicate effectively and respond to rapidly changing situations under pressure.
Programme impact
Understanding behaviour and how to take action under pressure
The conditions that characterise crises—uncertainty, time pressure, high stakes, strong emotions, and competing stakeholder interests—also arise in many situations that organisations may never describe as crises. Learn practical approaches for recognising and dealing with these situations.
- Good for you
- Good for your organisation
Recognise situations characterised by uncertainty, time pressure, strong emotions, and competing stakeholder interests.
Respond effectively when circumstances are changing rapidly. Anticipate how people behave under pressure and how this impacts organisational response.
Recognise organisational and societal vulnerabilities, interdependencies, and fault lines.
Identify which decisions to make, which to delegate, and which to delay.
Explore how to learn from crises and use those lessons to improve future personal and organisational responses.
7+ years of management experience
(on average)
Leaders across operations, planning, risk, finance, marcomms HR, technology, cybersecurity, legal, compliance, and more
Leaders who play a role when organisations must respond to disruption, change, and rapidly evolving circumstances
Those seeking to minimise operational risk through implementation of robust planning and response strategies
Programme content
Responding under pressure
Deal with uncertainty, pressures, and competing interests. Anticipate behavioural responses, recognise vulnerabilities, and respond effectively.
- What you learn
- How you learn
- Your learning experience
Recognise early warning signs when circumstances are changing.
Make decisions when time is limited.
Allocate scarce resources and decide what to prioritise, delegate, delay, or stop.
Deal with moral dilemmas when values, priorities, and responsibilities conflict.
Communicate effectively with employees, customers, regulators, investors, the media, and the public when emotions are high.
Recognise when established ways of working are no longer effective and what needs to change.
Learn from past crises and apply those lessons to future situations.
Certificate in Management
This programme can also be taken as part of the Certificate in Management. Enhance your leadership and business skills with a comprehensive learning journey tailored to you and create a personalised curriculum to shift your career to the next level.
How to apply
Submit your application through our online application form.
Not ready to apply yet? Reserve a place
Fees
The fee for the programme is £9,900.
The programme fee covers all required study materials, programme activities, as well as refreshments and most meals. It also includes access to a well-appointed gym with a swimming pool. It does not include accommodation.
We offer a 25% discount for London Business School Alumni and for those who complete four eligible Certificate in Management or Finance programmes.
For more information on what the programme fee covers, please speak to our Client Relationship Manager.
*Fees are subject to change
Contact us
Whether you are an individual or an organisation/group looking for a programme, get in touch and we can help find the best solution for you.
