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Consumers and Artificial Intelligence

19 October 2023

AI products promise to improve consumer wellbeing. This means AI products are now not only measured on efficiency and accuracy, but also on the value consumers get from their experience with AI.

Watch this video to learn about the different consumer experiences with AI and the benefits and psychological costs from each of these experiences.

Download the research paper

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AI products promise to improve consumer wellbeing. This means AI products are now not only measured on efficiency and accuracy, but also on the value consumers get from their experience with AI.

Watch this video to learn about the different consumer experiences with AI and the benefits and psychological costs from each of these experiences.

Download the research paper

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