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Emeritus Professor of Management Science and Operations
BSc MSc PhD (London)
Professor Chris Voss gained both his Masters and PhD at London Business School. He is a qualitative empirical researcher with eclectic research interests including service management, experiential services; role of technology in operations, manufacturing strategy; and international issues in operations management.
His work has been published in leading international journals including Journal of Operations Management, Production and Operations Management, Journal of Product Innovation Management and the Journal of Service Research. He has been elected fellow of the Production and Operations Management Society, Decision Science Institute, British Academy of Management and the European Operations Management Association.
He was co-founder and for many years president of the European Operations Management Association. He was formerly Professor of Manufacturing Policy and Strategy at Warwick Business School; a Consultant at Harbridge House Europe and a Production Controller at British Steel Corporation.
2021
Voss C A
Academy of Management Discoveries 2021 Vol 6:4 p 538-539
2019
Akkermans H; van Oppen W; Wynstra F; Voss C
Journal of Operations Management 2019 Vol 65:1 p 22-47
Wang Q; Voss C; Zhao X
IEEE Transactions on Engineering Management 2019 Vol 66:4 p 514-528
Akkermans H; Voss C; van Oers R
Journal of Supply Chain Management 2019 Vol 55:3 p 3-23
2017
Lariviere B; Bowen D; Andreassen T W; Kunz W; Sirianni N J; Voss C; Wunderlich N J; Keyser A
Journal of Business Research 2017 Vol 79 p 238-246
Brax S A; Bask A; Hsuan J; Voss C
International Journal of Operations and Production Management 2017 Vol 37:6 p 686-702
2016
Zhang M; Zhao X; Voss C; Zhu G
International Journal of Production Economics 2016 Vol 171:3 p 289-300
Voss C; Parks H; Sousa R; Witell L; Wünderlich N
Journal of Service Management 2016 Vol 27:1 p 30-36
Voss C A
In: A Journey through Manufacturing and Supply Chain Strategy Research: a tribute to Professor Gianluca Spina. Springer International Publishing, Switzerland, pp. 41-69. ISBN 978-3-319-31103-6
2015
Wünderlich N; Heinonen K; Lemmink J; Ostrom A; Patrícío L; Sousa R; Voss C
Journal of Services Marketing 2015 Vol 29:6/7 p 442-447
Boer H; Holweg M; Pagell M; Schmenner R; Voss C
International Journal of Production and Operations Management 2015 Vol 35:9 p 1231-1252
Wang Q; Voss C; Zhao X
Industrial Management and Data Systems 2015 Vol 115:7 p 1358-1382
Ostrom A L; Parasuraman A; Bowen D; Patrício L; Voss C
Journal of Service Research 2015 Vol 18:2 p 127-159
2013
MacCarthy B L; Lewis M; Voss C A; Narasimhan R
International Journal of Operations and Production Management 2013 Vol 33:7 p 934-956
Akkermans H; Voss C A
International Journal of Operations and Production Management 2013 Vol 33:6 p 765-788
2011
Voss C; Done A; Rytter N
Journal of Operations Management 2011:29 p 500-513
Voss C A ; Hsuan J
The Science of Service Systems 2011 p 231-244
2010
Dul J; Hak T; Goertz G; Voss C A
International Journal of Operations and Production Management 2010 Vol 30:11 p 1170-1190
Zomerdijk L ; Voss C A
Journal of Service Research 2010 Vol 20:10 p 1-16
2009
Karlsson C ; Voss C A
International Journal of Operations and Production Management 2009 Vol 29:11 p 1093-1198
Sousa R ; Voss C A
International Journal of Operations and Production Management 2009 Vol 29:8 p 834-864
2008
Voss C A; Sousa R
Journal of Operations Management 2008 Vol 26:6 p 697-713
2007
Rui S; Voss C A
Proceedings of the European Operations Management Association conference, Bilkent, Turkey, June 2007
Voss C A
Proceedings of the European Operations Management Association conference, Bilkent, Turkey, June 2007
Voss C A; Roth A V; Chase R B
Production and Operations Management 2007 Vol 17:3 p 247-266
Voss C A; Zomerdijk L G
DTI Occasional Paper no 9, Innovation in Services, May 2007, London, DTI, pp97-134
Theoharakis V T; Voss C A; et al.
Journal of Operations Management 2007 Vol 25:4 p 932-955
Rytter N G; Done A; Voss C A
Proceedings of the European Operations Management Association conference, Bilkent, Turkey, June 2007
Voss C A
Journal of Operations Management 2007 Vol 25:2 p 239-247
Sousa R; Voss C A
International Journal of Operations and Production Management 2007 Vol 27:9 p 974-997
Zomerdijk L G; Voss C A
Proceedings of the European Operations Management Association Conference, Bilkent, Turkey, June 2007
2006
Sousa R; Voss C A
Journal of Service Research 2006 May Vol 8:4 p 356-371
2005
Fynes B J; Voss C A; Burca S
International Journal of Production and Operations Management 2005 Vol 25:1 p 6-19
Fynes B J; Burca S; Voss C A
International Journal of Production Economics 2005 Jun Vol 96:3 p 339-354
Voss C A
International Journal of Operations and Production Management 2005 Vol 25:12 p 1211-1222
Voss C A
International Journal of Operations and Production Management 2005 Vol 25:12 p 1223-1227
2004
Voss C A; Tsikriktsis N; et al.
Journal of Operations Management 2004 Feb Vol 23:2 p 179-195
Voss C A et al.
in Wassenhoave L et al. eds., Operations management as a change agent, p 309-318, INSEAD, 2004
Voss C A; Gerbeau P Y
in Wassenhove L et al. eds., Operations management as a change agent, p 645-654, INSEAD, 2004
Voss C A; Sousa R
Operations and Technology Management Working Paper Series
Voss C A; et al.
Journal of Service Research 2004 Vol 6:3 p 212-230
2003
Voss C A
International Journal of Operations and Production Management 2003 Vol 23:1 p 88-104
Garavelli A C; Lanzolla G; Voss C A
in Proceedings of the Annual EurOMA-POMS Conference, Cernobbio, 2003
2002
Voss C A; Tsikriktsis N; Frohlich M
International Journal of Operations and Production Management 2002 Vol 22:2 p 195-219
Fynes B; Voss C A
International Journal of Operations and Production Management 2002 Vol 22:5/6 p 589-613
Sousa R; Voss C A
Journal of Operations Management 2002 Feb Vol 20:1 p 91-109
Voss C A; et al.
in Conceiaco P et al. eds., Systems and policies for the globalised learning economy, Greenwood Publishing, 2002
2001
Yip G; Voss C A
Strategy and Business 2001 Vol 24 p 14-15
Voss C A; Anderson J
Business Strategy Review 2001 Spring Vol 12:1 p 51-59
Voss C A; Blackmon K L
in Schroeder R G and Flynn B B eds., High performance manufacturing, p 225-245, Wiley, 2001
Voss C A et al.
in Schroeder R G and Flynn B B eds., High performance manufacturing, p 59-72, Wiley, 2001
Fynes B; Voss C A
Production and Operations Management 2001 Winter Vol 10:4 p 494-513
Voss C A; Filippini R; Vinelli A
in Schroeder R G and Flynn B B eds., High perfomance manufacturing, p 19-40, Wiley, 2001
Sousa R; Voss C A
Production and Operations Management 2001 Winter Vol 10:4 p 383-404
Voss C A; Cagliano R; Blackmon K L
Integrated Manufacturing Systems 2001 Vol 12:7 p 469-482
2000
Voss C A et al.
Journal of Service Research 2000 Vol 3:1 p 3-17
Voss C A; Ullman K D
in POMS Sevilla Conference, 2000
Voss C A; Chiesa V; Coughlan P
in Borckhoff K et al. eds., Readings in technology management, p 303-354, Twente University Press, 2000
Voss C A; Chase R B; Roth A V
in Melnick E et al. eds., Creating value in financial services, p 427-446, Kluwer Publishers, 2000
Voss C A; et al.
in Gibson D V et al. eds., Systems and policies for the globalized learning economy, Quorum Publications, 2000
Voss C A; Mizuama H
in POMS Sevilla Conference, 2000
Voss C A
in Van Dierdonck R and Vereeke A eds., Operations management: crossing borders and boundaries: the changing role of operations, p 631-638, University of Gent Academia Press, 2000
Drejer A; Blackmon K L; Voss C A
Scandinavian Journal of Management 2000 Vol 16:1 p 45-66
1999
Voss C A; Chase R B; Roth A V
Decision Line 1999 May Vol 30:3 p 4-7
Voss C A et al.
International Journal of Service Industry Management 1999 Vol 10:4 p 369-379
Voss C A; Blackmon K L; Drejer A
in Academy of Management Best Paper Proceedings, Chicago, 1999
1998
Voss C A; Ahlstrom P; Blackmon K L
in Coughlan P, Dromgoole T and Peppard J eds., Operations management: future issues and competitive responses, University of Dublin Press, 1998
Voss C A; Blackmon K L
Journal of Operations Management 1998 May Vol 16:2/3 p 147-158
Voss C A; Blackmon K L
in Coughlan P, Dromgoole T and Peppard J eds., Operations management: future issues and competitive responses, University of Dublin Press, 1998
Blackmon K L; Voss C A
in Academy of Management Best Paper Proceedings, San Diego, 1998
Voss C A; Blackmon K L et al.
Business Strategy Review 1998 Winter Vol 9:4 p 1-20
1997
Voss C A et al.
London Business School, 1997
Voss C A; Ahlstrom P; Blackmon K L
Benchmarking for Quality Management and Technology 1997 Vol 4:4 p 273-285
Blackmon K L; Voss C A; Ahlstrom P
International Journal of Operations and Production Management 1997 Vol 17:10 p 1046-1058
Voss C A; Hill T J
Integrated Manufacturing Systems 1997 Vol 8:5 p 254-349 Special issue
Voss C A
in Slack N ed., Blackwell encyclopedic dictionary of operations management, p 104-109, Blackwells, 1997
Voss C A et al.
Business Strategy Review 1997 Spring Vol 8:1 p 7-22
Voss C A; Filippini R
International Journal of Operations and Production Management 1997 Vol 11:7 p 652-654
Voss C A; Blackmon K L
Organisations and People 1997 Vol 4:2 p 22-28
1996
Voss C A et al.
London Business School, 1996
Chiesa V; Coughlan P D; Voss C A
Journal of Product Innovation Management 1996 Mar Vol 13:2 p 105-136
Voss C A; Blackmon K L
International Journal of Operations and Production Management 1996 Vol 16:11 p 96-115
Voss C A; Winch G
Production and Operations Management 1996 Spring Vol 5:1 p 78-90
Voss C A; Ahlstrom P; Blackmon K L
in Voss C A ed., Manufacturing strategy: operations management in a global context, p 689-694, London Business School, 1996
Voss C A; Blackmon K L; Claxton T
London Business School/IBM, 1996
Voss C A et al.
Business Strategy Review 1996 Autumn Vol 7:3 p 1-15
Voss C A; Blackmon K L
Engineering and Physical Science Research Council/London Business School, 1996
Voss C A
in Warwick D ed., Managing across borders: culture and communication for British and Japanese businesses, p 84-98, Daiwa Anglo-Japanese Foundation, 1996
Voss C A; Blackmon K L
in Proceedings of the EFQM Leading Edge Conference, Paris, 1996
1995
Voss C A
International Journal of Operations and Production Management 1995 Vol 15:4 p 5-16
Hanson P; Voss C A
Business Process Re-Engineering and Management Journal 1995 Vol 1:1 p 60-94
Voss C A et al.
Business Strategy Review 1995 Spring Vol 6:1 p 1-25
Voss C A
British Journal of Management 1995 Dec Vol 6:6 p 17-30 Special issue
1994
Voss C A; Chiesa V; Coughlan P D
International Journal of Operations and Production Management 1994 Vol 14:3 p 85-103
Voss C A; Coughlan P D; Chiesa V
in Proceedings of the EIASM Conference on New Product Development, 1994
Voss C A
Journal of Product Innovation Management 1994 Vol 11:5 p 460-463
Voss C A
in Dodgson M and Rothwell R eds., Handbook of industrial innovation, p 405-417, Edward Elgar, 1994
Voss C A; Blackmon K L
in Proceedings of the European Foundation for Quality Management conference, Barcelona, 1994
Voss C A; Blackmon K L
in Tomorrow's best practice, p 43-51, Foundation for Manufacturing and Industry/DTI/IBM Consulting Group, 1994
Voss C A; Blackmon K L
in Proceedings of the first European Operations Management Association conference, Cambridge, 1994
Voss C A
in Quality in Services Conference 3: Proceedings (International Service Quality Association), 1994
Voss C A
in Lorange P ed., Strategic planning process, Dartmouth Publishing, 1994
1993
Voss C A
in Proceedings of the Total Quality Management and Transformation Conference, La Hulpe, 1993
Voss C A; Hanson P
in Competitiveness of UK manufacturing industry: minutes of evidence, HMSO, 1993
Voss C A
in Commission on Management Research statement of evidence, Economic and Social Research Council, 1993
1992
Voss C A
International Journal of Operations and Production Management 1992 Vol 12:4 p 93-99
Voss C A; Twigg D; Winch G
International Journal of Operations and Production Management 1992 Vol 12:7/8 p 76-91
Voss C A
in Bowen A and Ricketts M eds., Stimulating innovation in industry, p 132-153, Kogan Page, 1992
Voss C A
in Voss C A ed., Manufacturing strategy: process and content, p 121-132, Chapman & Hall, 1992
Voss C A et al.
Design Management Journal 1992 Winter Vol 3:1 p 40-46
Voss C A
Business Strategy Review 1992 Spring Vol 3:1 p 29-44
Voss C A et al.
International Journal of Service Industry Management 1992 Vol 3:3 p 62-75
Voss C A
in Quality in Service Conference 2: selected papers, New York, 1992
1991
Voss C A
in Bennett D and Lewis C eds., Achieving competitive edge: getting ahead through people and technology, Springer-Verlag, 1991
Voss C A; Russell V L; Twigg D
International Journal of Technology Management 1991 Vol 6:3/4 p 293-302
Voss C A; Twigg D
in Bennett D and Lewis C eds., Achieving competitive edge: getting ahead through people and technology, Springer-Verlag, 1991
Voss C A et al.
Computer Integrated Manufacturing Systems 1991 May Vol 4:2 p 103-108
Voss C A
in Rosegger G ed., Management of technological change, Elsevier, 1991
Voss C A
in Chase R ed., Implementing total quality management, IFS Publications, 1991
1990
Voss C A; Harrison A
International Journal of Operations and Production Management 1990 Vol 10:2 p 84-93
Voss C A; ed.
In Proceedings of the 4th International Conference of the Operations Management Association, Springer-Verlag, 1990
Voss C A; ed.
In Proceedings of the 5th International Conference of the Operations Management Association, 1990
Voss C A; Silvestro R; Johnston R
International Journal of Service Industry Management 1990 Vol 1:2 p 54-66
Voss C A; Okazaki-Ward L
Operations Management Review 1990 Vol 7:3 p 24-29
Voss C A; et al.
in Moutinho T R and Morgan N eds., Patterns of measurement of services performance: empirical results, Cassell, 1989
Voss C A
in Wild R ed., International handbook of production and operations management, Cassell, 1989
2010
Zomerdijk L; Voss C A
Operations and Technology Management Working Paper Series
2004
Sousa R; Voss C A
Operations and Technology Management Working Paper Series
2003
Voss C A; Sousa R
Operations and Technology Management Working Paper Series
2002
Voss C A; Sousa R
Operations and Technology Management Working Paper Series
Voss C A
Operations and Technology Management Working Paper Series
2001
Voss C A; Sousa R
Operations and Technology Management Working Paper Series
Voss, C A
Voss, C A
Voss B; Voss, C A; Gerbeau P Y
Voss, C; Pullman, M
Voss, C A
1998
Voss C A
British Journal of Management 1998 Sept Vol 9
1997
Voss C A; Karlsson C; eds.
International Journal of Operations and Production Management, special issue, 1997 Vol 11:10 123pp
1996
Hanson P; Voss C A et al.
IBM/London Business School, 1996
Voss C A ed.
London Business School, 1996
Voss C A; Karlsson C; eds.
International Journal of Operations and Production Management special issue 1994
1993
Voss C A; Chiesa V; Coughlan P D
Department of Trade and Industry, 1993
Voss C A; Chiesa V; Coughlan P D
Department of Trade and Industry, 1993
Voss C A; Hanson P
IBM United Kingdom Limited/London Business School, 1993
1992
Voss C A; Cruise O'Brien R
London Business School, 1992
Coughlan P D; Voss C A
London Business School, 1992
1991
Voss C A; et al.
Chartered Institute of Management Accountants, 1991
Voss C A; ed.
International Journal of Operations and Production Management special edition 1991 Vol 11:3
1989
Voss C A; Clutterbuck D
IFS Publications, 1989
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