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Kamalini Ramdas

Professor of Management Science and Operations; Deloitte Chair in Innovation and Entrepreneurship

BSc (Delhi) MS (Delaware) PhD (Pennsylvania)

Professor Kamalini Ramdas is an expert in the innovation arena. Her current research examines new ways to create value through innovation, including: service innovation, operational innovation and business model innovation. She has also examined the amount of product variety and component-level variety that firms should offer, and how variety can be managed effectively through design. 

She has served as co-principal investigator on a $1.2M grant to model and implement profitable cardiac preventive care via delivery innovation. She has also examined delivery innovation in an array of service industries supported by a grant from the UK Economic and Social Research Council. 

Professor Ramdas’s work has been published in Management Science, Manufacturing & Service Operations Management, Harvard Business Review, and other journals. She has served as Departmental Editor, Entrepreneurship & Innovation Department, Management Science.

Her expertise has seen her consult on innovation and operations management in a variety of industries, including healthcare, telecoms, consumer packaged goods and assembled products.

She teaches a course on Business Model Innovation, as well as courses on Entrepreneurship, Operations Management, and Empirical Research Methods. She has taught at the University of Virginia, University of Texas at Austin, The Wharton School, and the Indian School of Business, Hyderabad. 

Recent publications

  • “Adopting Innovations in Care Delivery. The Case of Shared Medical Appointments”, with Ara Darzi, New England Journal of Medicine, March 2017.

  • “Variety and Experience: Learning and Forgetting in the Use of Surgical Devices”, with Khaled Saleh, Steven N. Stern and Haiyan Liu, May 2016. Forthcoming in Management Science.

  • “Is IT Enough? Evidence from a Natural Experiment in Indian Agricultural Markets”, with Chris Parker and Nicos Savva, Management Science, pp. 2481 – 2503, January 2016.

  • “Robust Scheduling Practices in the U.S. Airline Industry: Costs, Returns, and Inefficiencies”, with Scott Atkinson and Jonathan Williams, Management Science, pp. 3372 – 3391, January 2016.

  • “Can Stock Price Movements Inform Operational Improvement Efforts? Evidence from the US Airline Industry”, with Marc Lipson and Jonathan Williams, March 2013. Manufacturing & Service Operations Management, Volume 15 Issue 3, Summer 2013.

  • “Four Ways to Reinvent Service Delivery”, with Elizabeth Teisberg and Amy Tucker, Harvard Business Review, December 2012.

Selected working papers

  • “Learning from many: Partner Diversity and Team Familiarity in Fluid Teams”, (Application setting: London Ambulance Service), with Zeynep Aksin, Sarang Deo and Jonas Jonasson, reject with invitation to resubmit to Management Science.

  • “Learning or Introspection? An Experimental Study of Transshipment Decisions” with AJ Bostian, Charlie Holt and Sanjay Jain, working paper.

  • “Leadership and Productivity: A Study of US Auto Assembly Plants”, with Jonathan Williams, working paper.

  • “Transshipment can Worsen the Profits of Imperfect Learners?” with AJ Bostian, Charlie Holt and Sanjay Jain, working paper.

  • “Disruptions, Resilience and Performance of Emerging Market Entrepreneurs: Evidence from Uganda”, with Stephen J. Anderson and Amrita Kundu, working paper.


Process and systems: a systems approach to embedding group consultations in the NHS

Jones T; Darzi A; Egger G; Ickovics J; Noffsinger E; Ramdas K; Stevens J; Sumego M; Birrell F

Future Healthcare Journal 2019 Vol 6:1 p 8-16


Variety and experience: learning and forgetting in the use of surgical devices

Ramdas K; Saleh K; Stern S; Liu H

Management Science 2018 Vol 64:6 p 2590-2608


Adopting innovations in care delivery - the case of shared medical appointments

Ramdas K; Darzi A

New England Journal of Medicine 2017 Vol 376 p 1105-1107


Investing in market efficiencies, raising the prospects of India's farmers

Ramdas K; Savva N

London Business School Review 2016

Is IT enough? Evidence from a natural experiment in India’s agriculture markets

Savva N; Parker C; Ramdas K

Management Science 2016 Vol 62:9 p 2481-2503

Robust scheduling practices in the U.S. airline industry: costs, returns, and inefficiencies

Ramdas K; Atkinson S A; Williams J W

Management Science 2016 Vol 62:11 p 3372-3391


Can financial markets inform operational improvement efforts? Evidence from the airline industry

Ramdas K; Williams J; Lipson M

Manufacturing & Service Operations Management 2013 Vol 15:3 p 405-422

The M in future

Chandy R; Ramdas K

Business Strategy Review 2013 Vol 24:1 p 30-43


Four ways to reinvent service delivery

Teisberg E; Tucker A; Ramdas K

Harvard Business Review 2012

From zero to ubiquity

Chandy R; Ramdas K

Business Strategy Review 2012 Vol 24:1 p 14-25


A methodology to support product differentiation decisions

Ramdas K; Zhylevskyy; Moore W

IEEE Transactions on Engineering Management 2010 Vol 57:4 p 649-660

Helping hospitals to improve healthcare

Ramdas K

Business Strategy Review 2010 Vol 21:4 p 32-34

Using location to innovate in healthcare delivery

Ramdas K; Teisberg E

Business Strategy Review 2010 Vol 21:4 p 35


Does component sharing help or hurt reliability? An empirical study in the automotive industry

Ramdas K; Randall T

Management Science 2008 Vol 54:5 p 922-938

Who do I listen to? The role of the cusomer in product evolution

Ramdas K; Meyer M; Randall T

Book Chapter: In Loch C, Kavadias S eds., Handbook of New Product Development Research, Springer Press, 2008.


Up or out: new product positioning in an evolving technology environment

Ramdas K; Jain S

Production and Operations Management 2005 Fall Vol 14:No. 3 p 362-376


Managing product variety: An integrative review and research directions

Ramdas K

Production and Operations Management 2003 Spring Vol 12:1 p 79-101

Managing variety for assembled products: Modeling component systems sharing

Ramdas K; Fisher M L; Ulrich K T

Manufacturing & Service Operations Management 2003 Spring Vol 5:2 p 142-156


Product types and supplier roles in product development: an exploratory analysis

Ramdas K; Laseter T

IEEE Transactions on Engineering Management 2002 May Vol 49:No. 2 p 107-118


A cross-functional approach to designing multiple product line extensions with components sharing

Ramdas K; Sawhney M

Management Science 2001 January Vol 47:1 p 22-36

Ending inventory valuation in multi-period production scheduling

Ramdas K; Fisher M L; Zheng Y S

Management Science 2001 Vol 47:No. 5


Chain or shackles: understanding what drives supply chain performance

Ramdas K; Spekman R

Interfaces 2000 July-August Vol 30:No. 4 p 3-21


Components sharing in the management of product variety: A study of automotive braking systems

Fisher M L; Ramdas K; Ulrich K T

Management Science 1999 March Vol 45:5 p 297-315


Is transshipment a behaviorally-robust risk-pooling strategy

Bostian AJ; Holt C; Jain S; Ramdas K

Learning from many: The impact of partner diversity on operational performance in fluid teams

Aksin O Z; Deo S; Jonasson J O; Ramdas K

Social Sciences Research Network


Variety and experience: learning and forgetting in the use of surgical devices

Ramdas K; Saleh K; Stern S; Liu H

Social Sciences Research Network


Fringe users as a source of innovation

Ramdas K; Meyer M

under review


  • C103 Operations Management

Executive MBA Dubai

  • D32 Developing Entrepreneurial Opportunities 


  • E480 Innovating Business Models, Products & Services

  • E487 Managing Healthcare 


  • P003 Core - Statistical Research Methods II


Research Interests

  • Innovation in operations
  • Innovation in services
  • Service operations
  • Supply chain management