Kamalini Ramdas

Professor of Management Science and Operations; Deloitte Chair in Innovation and Entrepreneurship

BSc (Delhi) MS (Delaware) PhD (Pennsylvania)

Kamalini’s main research interest is in identifying radical service delivery innovations that expand access to essential life-improving services and finding ways to increase their adoption, especially in underprivileged populations. Her current research examines new ways to create value through business model innovation in healthcare and information and communication technologies.

She has served as co-principal investigator on a $1.2M grant to model and implement profitable cardiac preventive care via delivery innovation through shared medical appointments. She has also examined delivery innovation in an array of service industries supported by a grant from the UK Economic and Social Research Council.

Kamalini’s work has been published in Management Science, Manufacturing & Service Operations Management, New England Journal of Medicine, Nature Medicine, Lancet Digital Health, Harvard Business Review and other journals. She is a Departmental Editor at Manufacturing & Service Operations Management, currently in the Operational Innovation Department and previously in the Manufacturing Department. She has served as a Departmental Editor in the Entrepreneurship & Innovation Department at Management Science.

Kamalini’s expertise has seen her consult on innovation and operations management in a variety of industries, including healthcare, telecoms, consumer packaged goods and assembled products.

Her teaching areas include Business Model Innovation, Entrepreneurship, Healthcare, Operations Management, Data Science and Econometrics. She has taught at the University of Virginia, the University of Texas at Austin, The Wharton School, and the Indian School of Business, Hyderabad.

Kamalini served as President of the Manufacturing & Service Operations Management Society in 2019-20 and received the society’s Distinguished Service Award in 2022.

Kamalini Serves as a Fellow at LocalGlobe VC. She has presented her research at venues including TEDx London Business School and the World Economic Forum, Davos.

Manufacturing & Service Operations Management (MSOM) Society Distinguished Service Award (2022)
Manufacturing & Service Operations Management (MSOM) Society President (2019 – 2020)
Co-PI on $1.3 Million grant from the Buchanan Fund at UVA for developing and implementing a model for profitable preventive cardiac care for women (2007)
Member, LocalGlobe VC Fellows Programme (2021- Present)

Business model innovation
Poverty alleviation
Digital solutions
Healthcare

2022

2021

Learning from many: partner exposure and team familiarity in fluid teams

Ramdas K; Aksin Z; Deo S; Jonasson J

Management Science 2021 Vol 67:2 p 854-874

Patients could share virtual medical appointments for better access to telemedicine

Ramdas K; Swaminathan S

Nature Medicine 2021 Vol 27:1 p 14-16

2020

2019

Process and systems: a systems approach to embedding group consultations in the NHS

Jones T; Darzi A; Egger G; Ickovics J; Noffsinger E; Ramdas K; Stevens J; Sumego M; Birrell F

Future Healthcare Journal 2019 Vol 6:1 p 8-16

2018

Variety and experience: learning and forgetting in the use of surgical devices

Ramdas K; Saleh K; Stern S; Liu H

Management Science 2018 Vol 64:6 p 2590-2608

2017

Adopting innovations in care delivery - the case of shared medical appointments

Ramdas K; Darzi A

New England Journal of Medicine 2017 Vol 376 p 1105-1107

2016

2013

Can financial markets inform operational improvement efforts? Evidence from the airline industry

Ramdas K; Williams J; Lipson M

Manufacturing & Service Operations Management 2013 Vol 15:3 p 405-422

The M in future

Chandy R; Ramdas K

Business Strategy Review 2013 Vol 24:1 p 30-43

2012

Four ways to reinvent service delivery

Teisberg E; Tucker A; Ramdas K

Harvard Business Review 2012 Vol 90:12 p 98-106

From zero to ubiquity

Chandy R; Ramdas K

Business Strategy Review 2012 Vol 24:1 p 14-25

2010

2008

Does component sharing help or hurt reliability? An empirical study in the automotive industry

Ramdas K; Randall T

Management Science 2008 Vol 54:5 p 922-938

Who do I listen to? The role of the cusomer in product evolution

Ramdas K; Meyer M; Randall T

Book Chapter: In Loch C, Kavadias S eds., Handbook of New Product Development Research, Springer Press, 2008.

2005

Up or out: new product positioning in an evolving technology environment

Ramdas K; Jain S

Production and Operations Management 2005 Fall Vol 14:No. 3 p 362-376

2003

Managing product variety: An integrative review and research directions

Ramdas K

Production and Operations Management 2003 Spring Vol 12:1 p 79-101

Managing variety for assembled products: Modeling component systems sharing

Ramdas K; Fisher M L; Ulrich K T

Manufacturing & Service Operations Management 2003 Spring Vol 5:2 p 142-156

2002

Product types and supplier roles in product development: an exploratory analysis

Ramdas K; Laseter T

IEEE Transactions on Engineering Management 2002 May Vol 49:No. 2 p 107-118

2001

A cross-functional approach to designing multiple product line extensions with components sharing

Ramdas K; Sawhney M

Management Science 2001 January Vol 47:1 p 22-36

Ending inventory valuation in multi-period production scheduling

Ramdas K; Fisher M L; Zheng Y S

Management Science 2001 Vol 47:No. 5

2000

Chain or shackles: understanding what drives supply chain performance

Ramdas K; Spekman R

Interfaces 2000 July-August Vol 30:No. 4 p 3-21

1999

Components sharing in the management of product variety: A study of automotive braking systems

Fisher M L; Ramdas K; Ulrich K T

Management Science 1999 March Vol 45:5 p 297-315

2022

Browsers Don't Lie? Gender Differences in the Effects of the Indian COVID-19 Lockdown on Digital Activity and Time Use

Miller A; Ramdas K; Sungu A

Social Sciences Research Network

Can Shared Service Delivery Increase Customer Engagement? A Study of Shared Medical Appointments

Buell R W; Ramdas K; Sonmez N; Srinivasan K; Venkatesh R

Social Sciences Research Network

2018

Aravind Eye Care System

Ramdas K; Deo S

Teaching portfolio

Our teaching offering is updated annually. Faculty and programme material are subject to change.

Masters Degrees core courses

A key part of our Masters programmes curriculum.
View courses Show less
Data Science for Business

Data Science for Business
PROGRAMMES WITH THIS CORE COURSE

Masters in Analytics and Management

Operations Management

Operations Management
PROGRAMMES WITH THIS CORE COURSE

Executive MBA London

Executive MBA Dubai
Show less
Masters Degrees electives

Optional courses providing a deep dive into specialist areas.
View electives Show less
Business Model Experiments: Ideation to Prototyping

Innovating Business Models, Products & Services is a fast-paced,hands-on, experiential and interdisciplinary class where students will identify and develop new business models, products and services, in a multi-tiered innovation tournament context.
PROGRAMMES WITH THIS ELECTIVE

Executive MBA Dubai

Executive MBA London

Masters in Analytics and Management

MBA

Masters in Management

Managing Healthcare

With increased demand and pressure to reduce costs, healthcare delivery systems across the globe are under pressure to find ways to increase quality and widen access, while simultaneously reducing cost. The aim of the course is to explore the challenges these competing goals create and to throw light on how they can be best managed. In so doing the course seeks to identify opportunities in health care for managers, entrepreneurs and policy makers. This course draws substantially from the research and consulting expertise of the team of instructors teaching it.
PROGRAMMES WITH THIS ELECTIVE

Executive MBA Dubai

Executive MBA London

EMBA-Global

MBA
Show less
PhD courses

The first step to academic excellence.
View courses Show less
Statistical Research Methods II

Statistical Research Methods II
Show less

Kamalini Ramdas

Teaching portfolio

Masters Degrees core courses

PROGRAMMES WITH THIS CORE COURSE

PROGRAMMES WITH THIS CORE COURSE

Masters Degrees electives

PROGRAMMES WITH THIS ELECTIVE

PROGRAMMES WITH THIS ELECTIVE

PhD courses