Think at London Business School
How should leaders adapt to the new world of business ecosystems? For a start, they need to realise that their customers now call the shots
By Michael G Jacobides
Curated and hosted by Michael G. Jacobides (Sir Donald Gordon Professor of Entrepreneurship & Innovation; Lead Advisor, EvolutionLtd; Academic Advisor, BCG; Chief Digital Economy Expert Advisor, HCC) and David Lancefield (Strategist, Executive coach, Board advisor to LeaderEQ, and former senior partner, Strategy&), this mini-series will bring together some of the world’s leading experts in the field, providing a platform for debate and exchange of ideas.
Guest speakers in this series include:
Jeroen Tas, Chief Strategy/ Chief Innovation Officer of Philips
Ahmed Galal Ismail, Chief Executive Officer of Majid Al Futtaim Properties
Dr Cristina Caffarra, Senior Consultant, Charles River Associates
Darren Childs, former CEO at Premiership Rugby & Board Member at Antenna Group & VIZRT
Francois Candelon, Senior Partner and MD, BCG; Global Managing Director of the BCG Henderson Institute
Kelly Devine, President of Mastercard, UK and Ireland
The next sessions in this mini-series are below. We will be announcing further sessions soon.
We will continue adding all webinar recordings to this page as the series continues.
COVID-19 has been a massive challenge for healthcare systems the world over and has highlighted the challenges we face due to the fragmentation and limited information sharing in health. At the same time, it has helped technology forge ahead by leaps and bounds. So, what should we expect moving forward?
Join Jeroen Tas (Chief Innovation & Strategy Officer of Philips) in conversation with Michael G Jacobides and David Lancefield as they discuss the future role of ecosystems in healthcare and answer questions from the audience.Watch the webinar
Retail, conventional wisdom goes, has been one of the hardest hit sectors due to the rapid acceleration of e-commerce and the effects of the pandemic. So when a firm operates 28 shopping malls across the Middle East and North Africa and has over 350 retail outlets from Uganda to Pakistan, you might think this is an existential moment for the business. Interestingly, not. Join us in a discussion with Ahmed Galal Ismail, Chief Executive Officer Majid Al Futtaim – Properties and a distinguished alumnus of London Business School, MBA Class of 2002, to understand why Majid Al Futtaim was steadily working on a digital transformation strategy that enabled it to pivot its business within weeks of the pandemic setting in.
By creating ‘phygital’ worlds, building digital eco-systems, and placing data, insights and experiences at the heart of its offering, Majid Al Futtaim has been able to retain market share, drive sales, and continue innovating in a globally challenging period for the retail industry. Who said drastic innovation and platform enabled eco-systems was the sole domain of tech firms?Watch the webinar
Who said drastic innovation and platform enabled eco-systems was the sole domain of tech firms?
COVID19 has, if anything, cemented the hold of the Big Tech firms, which have been the archetypical ecosystem builders. If Big Tech offers such seamless experiences, what is there to dislike? Why should we look at the increasing role of a few powerful orchestrators, who both underpin our lives on a daily basis, and determine the fate of a vast number of complementors? Cristina Caffarra, one of the leading antitrust practitioners, will consider the dark sides of these shiny new ecosystems, and will discuss with us what we can do, or at least attempt to do, to curb competitive excesses to protect customers, smaller business partners, and innovation, without throwing out the baby along with the tub water.
Mastercard is a household name; 2.5 billion cards are embossed with its logo worldwide. Ecosystems play a pivotal role in making transactions “safe, simple and smart”. It faces dynamic new entrants: Fintechs are collaborators, and potential competitors. How does Mastercard evolve its ecosystems to include players such as Square, Stripe and Revolut? How do the inter-ecosystem dynamics shape intra-ecosystem competition? And how does it ensure a fair, open and competitive framework for all participants?
It also operates in a society facing major issues, such as financial exclusion. What role does it play in addressing them? Specifically, how can it build the trust necessary for people to share their data as we move towards open-banking?
Join Kelly Devine, the President, UK and Ireland, of Mastercard to explore these opportunities, tensions and trade-offs.