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Using location to innovate in healthcare delivery


Business Strategy Review


Management Science and Operations

Authors / Editors

Ramdas K;Teisberg E


Publication Year



When one thinks about improving health care by changing the processes inside hospitals, the path to innovation often leads one to go outside hospital walls. And improving health care is something in which many industries can take part. A good example is Cisco, which has teamed up with hospitals in the UK and France to provide Cisco HealthPresence. In Scotland, remote areas are served by telemedicine booths developed by Cisco; each booth is manned by an attendant. Rather than go to a faraway emergency unit, patients come to the booth (or the booth can be brought to them), which allows them to connect with a doctor through a very high-quality video conferencing screen.

Available on ECCH


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