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How to mitigate AI risk and ensure positive gain

Are there hidden trade-offs in AI-enabled consumer experiences?


Discover fresh perspectives and research insights from LBS

“The potential of AI is undeniable. But so too are the dangers of oversimplification”

"Organisations should not assume that their own algorithms and processes are bias-free”

"AI social interaction again treads a fine line between users feeling engaged or feeling unsettled or alienated”

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