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Curing healthcare

No one running a company, large or small, can ignore the rising costs of healthcare. Yet, for all the attention paid to it, few ...

By Stuart Crainer 01 December 2007

No one running a company, large or small, can ignore the rising costs of healthcare. Yet, for all the attention paid to it, few companies feel that they have a state-of-the-art healthcare system. 
Curing healthcare

One company that has made great strides in this direction is Pitney Bowes, whose Executive Chairman Mike Critelli has been a leader on new ways to think about healthcare. Here, he talks with Stuart Crainer about the progress his company has made as well as the fact that healthcare is an important issue that communities and nations must also address.


As the chairman of a major corporation, how much do you worry about healthcare costs?


In addition to legal matters, human resources and safety concerns, the big inside-the-company issue of the day has been, for some time, healthcare matters and medical costs. No one seems happy with the way things are going. I remember standing in front of a group of workers and saying, “In the last four years our costs for healthcare have doubled, and the question is: are you feeling twice as healthy as you did four years ago?

I can still remember the moment when I realized that we had to radically rethink how we were doing things. Shortly after I took over human resources, I expressed a lot of interest in the healthcare area, and one of the long-time directors of benefits handed me an audiotape of a Dartmouth professor giving a lecture. What the professor essentially said was that, from community to community within the United States, there were radically different practice patterns but no discernible difference in results.

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