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A review of the healthcare-management (modeling) literature published in Manufacturing & Service Operations Management


Manufacturing & Service Operations Management


Management Science and Operations

Authors / Editors

Savva N;Keskinocak P


Publication Year



Healthcare systems throughout the world are under pressure to widen access, improve efficiency and quality of care, and reduce inequity. Achieving these conflicting goals requires innovative approaches, utilizing new technologies, data analytics, and process improvements. The operations management community has taken on this challenge: more than 10% of articles published in M&SOM in the period from 2009 to 2018 has developed analytical models that aim to inform healthcare operational decisions and improve medical decision-making. This article presents a review of the research published in M&SOM on healthcare management since its inception 20 years ago and reflects on opportunities for further research.

Publication Notes

Invited paper for the 20th anniversary special issue of MSOM

Available on ECCH


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