Cut it out

Extra services do not always mean customer satisfaction

By Freek Vermeulen 19 December 2017

cut-it-out-LBSR-974x296

Subscribe to LBSR podcasts

 

Extra services do not always mean customer satisfaction; companies can perform better by striving to do less, says Freek Vermeulen.


Comments 0

LBSR-subdesk-1

LBSR Special Issue: 30 people
who are changing the world