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London Business School Review
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Good customer experience improves profits and the reputation it accumulates over time ensures the long-term survival of a business.
In the battle for consumers, retailers are turning to rapid drone delivery. But do customers want the premium service?
Imagine a world where employees never meet their boss. There is no interview. There is no face-to-face meeting.
Sir Michael Rake, Chairman, reveals how diversifying and taking on Sky Sports for TV rights has aided the company’s revival.
Sir Michael Rake
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28 July 2017
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