London Business School Review

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Good customer experience improves profits and the reputation it accumulates over time ensures the long-term survival of a business.

By Sikander Shaukat

In the battle for consumers, retailers are turning to rapid drone delivery. But do customers want the premium service?

By Anna Johnston

Imagine a world where employees never meet their boss. There is no interview. There is no face-to-face meeting.

By Dan Cable

Sir Michael Rake, Chairman, reveals how diversifying and taking on Sky Sports for TV rights has aided the company’s revival.

By Sir Michael Rake

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