Professor of Management Science and Operations; Deloitte Chair in Innovation & Entrepreneurship
Assistant Professor of Marketing, Stanford
MSE Environmental Systems Engineering, John Hopkins University
Researchers in operations management have been increasingly interested in operational and supply chain disruptions. The research to date on disruptions includes descriptive case-based research, analytical modelling and empirical work. The main focus of OM research on disruptions has been on mature markets supply chains. To our knowledge, little research in operations management has focused on operational or supply chain disruptions in emerging markets, and in particular, on disruptions faced by micro-entrepreneurs – individuals who own and operate very small businesses – in these markets (de Mel et al. 2010). This research intends to: 1) identify and categorize different types of disruptions faced by such micro-entrepreneurs, 2) estimate the effect of different types of disruptions on multiple dimensions of performance including revenues, costs and profits, and 3) estimate the moderating effect of specific operational strategies that micro-entrepreneurs use to improve their resilience to disruptions – i.e., the ability to bounce back post-disruption. This research project is directly focused on understanding micro-entrepreneurs’ businesses and on identifying strategies that can bolster them from disruptions to their business activities.