London Business School Review
Professor of Management Science and Operations; Deloitte Chair in Innovation and Entrepreneurship
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Pioneering research into shared medical appointments is shaking up long-held beliefs about healthcare delivery
Choosing to grow something that is perishable is risky. Having better price information can reduce the risk.
Adopting innovation in a fragmented healthcare industry is not easy – here are four barriers and solutions
Brainchild of Indian winemaker Rajeev Samant, Sula Vineyards is taking on the world.
The future role of mobile phones in changing the world and a blueprint for what needs to change to make this reality.
One good indicator is too much paperwork. Stacks of paperwork indicate problems in the flow of the service and communication problems.
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