Dr Tolga Tezcan’s research focuses on how to design and manage service systems under uncertainty with applications in customer service and healthcare systems. He has worked with customer call centres, customer service chat systems, emergency departments, and hospitals. He was awarded the NSF Career Award in 2010 for his research and serves on the editorial boards of the journals Management Science, Operations Research, Stochastic Systems, and Mathematical Methods of Operations Research.
Dr Tezcan’s work has been published in Management Science, Operations Research, Manufacturing & Service Operations Management, Annals of Applied Probability, and other journals.
He teaches MBA courses on Business Analytics, Data Mining, and a PhD seminar on Queueing Theory. He has taught at the University of Illinois and University of Rochester.