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Professor of Management Science and Operations (on leave from London Business School)
BS (Bilkent) MS (Colorado State) MS PhD (Georgia Tech)
Academic Director of MBA, MiM, MAM, EMBA-Global and LBS Sloan Programmes
Professor Tolga Tezcan’s research focuses on how to design and manage service systems under uncertainty with applications in customer service and healthcare systems. He has worked with customer call centres, customer service chat systems, emergency departments, and hospitals. He was awarded the NSF Career Award in 2010 for his research and serves on the editorial boards of the journals Management Science, Operations Research, Stochastic Systems, and Mathematical Methods of Operations Research.
Professor Tezcan’s work has been published in Management Science, Operations Research, Manufacturing & Service Operations Management, Annals of Applied Probability, and other journals.
He teaches MBA courses on Business Analytics, Data Mining, and a PhD seminar on Queueing Theory. He has taught at the University of Illinois and University of Rochester.
Career Award, 2010 NSF
2nd place in the best paper competition of Informs Section for Public Programs, Service, and Needs, 2013
2014, William E. Simon Graduate School of Business Administration Spring Teaching Honor Roll
2021
Arifoglu K; Ren H; Tezcan T
Management Science 2021 Vol 67:4 p 2191-2210
Delana K; Savva N; Tezcan T
Manufacturing & Service Operations Management 2021 Vol 23:1 p 70-87
2019
Savva N; Tezcan T; Yildiz O
Management Science 2019 Vol 65:7 p 3196-3215
Kamali M; Tezcan T; Yildiz O
Management Science 2019 Vol 65:3 p 955-1453
2016
Rajan B; Tezcan T; Seidman A
Management Science 2016 Vol 65:3 p 1236-1267
2015
Cui L; Tezcan T
Mathematics of Operations Research 2015 Vol 41:3 p 775-807
Dobson G; Tezcan T
Annals of Operations Research 2015 Vol 233:1 p 77-99
2014
Pinker E; Tezcan T
Operations Research 2014 Vol 61:6 p 1259-1276
Tezcan T; Zhang J
Operations Research 2014 Vol 62:4 p 943-956
2013
Dobson G; Tezcan T; Tilson V
Management Science 2013 Vol 59:5 p 1125-1141
Tezcan T
Queueing Systems 2013 Vol 73:3 p 235-259
2012
Tezcan T
Queueing Systems 2012 Vol 71:4 p 445-467
Reed J; Tezcan T
Operations Research 2012 Vol 60:4 p 981-995
Tezcan T; Behzad B
Manufacturing & Service Operations Management 2012 Vol 14:3 p 386-401
2011
Stolyar A L; Tezcan T
Operations Research 2011 Vol 59:6 p 1427-1444
Baharian G; Tezcan T
Mathematical Methods of Operations Research 2011 Vol 74:2 p 257-279
Dai J G ; Tezcan T
Mathematics of Operations Research 2011 Vol 36:2 p 271-320
2010
Stolyar A L; Tezcan T
Queueing Systems 2010 Vol 66:1 p 1-51
Tezcan T; Dai J G
Operations Research 2010 Vol 58:1 p 94-110
Dai J G; He S; Tezcan T
Annals of Applied Probability 2010 Vol 20:5 p 1854-1890
Gurvich I; Luedtke J; Tezcan T
Management Science 2010 Vol 56:7 p 1093-1115
2009
Tezcan T
Operations Research Letters 2009 Vol 37:5 p 312-316
2008
Tezcan T
Mathematics of Operations Research 2008 Vol 33:1 p 51-90
Tezcan T; Dai J G
Queueing Systems 2008 Vol 59:2 p 95-134
2018
Arifoglu K; Ren H; Tezcan T
Social Sciences Research Network
Our teaching offering is updated annually. Faculty and programme material are subject to change.