Service quality in multi-channel services employing virtual channels

Subject

Management Science and Operations

Publishing details

Operations and Technology Management Working Paper Series

Authors / Editors

Sousa R; Voss C A

Biographies

Chris Voss

Publication Year

2004

Project Funder

Foundation for Science and Technology

Series Number

OTM 04-23

Series

Operations and Technology Management Working Paper Series

Available on ECCH

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