Proactive customer service: operational benefits and economic frictions

Journal

Manufacturing & Service Operations Management

Subject

Management Science and Operations

Publishing details

Manufacturing & Service Operations Management 2021 Vol 23:1 p 70-87

Authors / Editors

Delana K; Savva N; Tezcan T

Biographies

Savva N; Tezcan T

Publication Year

2021

Keywords

Proactive service; Flexible customers; Queueing theory; Game theory; Service operations