Futurizing smart service: Implications for service researchers and managers

Journal

Journal of Service Management

Subject

Management Science and Operations

Authors / Editors

Wünderlich N; Heinonen K; Lemmink J; Ostrom A; Patrícío L; Sousa R; Voss C

Biographies

Publication Year

2015

Keywords

Connected services; Intelligent object; New service type; Smart services