Burberry’s Digital Strategy
Subject
Economics, Strategy and Entrepreneurship
Authors / Editors
Sull D; Turconi S; Zanjani S
Biographies
Publication Year
2022
Abstract
The case analyses how Burberry developed and executed a strategy centered on millennial consumers, British appeal and distinctive digital capabilities, transforming the sesquicentennial brand into an international luxury powerhouse. Burberry’s digital transformation was spearheaded by CEO Angela Ahrendts and Chief Creative Officer (CCO) Christopher Bailey. Between 2006 and 2014, the duo launched a multitude of initiatives, such as innovative social media campaigns, livestream fashion shows, and a new e-commerce platform, enabled by a state-of-the-art technological infrastructure and a closely connected organisational culture. When Ahrendts left to join Apple, Bailey assumed the position of CEO and CCO at Burberry. In May 2015, 10 months into his new dual role, Bailey prepared to report mixed results for the last financial year and reveal his plans to address the challenges presented by the changing competitive landscape.
Topic List
Strategy
Industry
Luxury Goods
LBS Case Number
CS-15-007
Location
International
Publication Notes
Available on ECCH
No
