Skip to main content

Please enter a keyword and click the arrow to search the site Staying a step ahead


Accounting, Strategy and Entrepreneurship

Authors / Editors

Birkinshaw J;Duke L

Publication Year



This case traces the rise and rise of, the second company after Apple to hit a trillion dollar market cap.The growth of Amazon is described, from its origins back in 1995 through to 2016. The case intentionally provides a lot of detail on specific new products and services created over this twenty year period, and how many of these were highly risky bets, and some were failures. For example: there is a discussion of how Amazon survived the original dotcom bubble bursting by deliberately reducing investment and showing a profit for the first time; the origins of Amazon Prime, Amazon marketplace, the Kindle, Amazon Web Services, and Amazon video are all described with enough detail for students to ask, why did they do this? What was the bigger purpose behind these moves?The case also talks about Amazon’s management principles and organization culture. For example, one of Bezos’s guiding principles was to “obsess over customers” – meaning always seeking out ways to improve the quality of their buying experience and offering additional services and products to meet their evolving needs. There is also a discussion of the “always day one” culture, the “willingness to be misunderstood” and the style of leadership Bezos exhibits.

Topic List

Business model innovation, Innovation, Strategic Agility, E-commerce



LBS Case Number



United States

Available on ECCH


Select up to 4 programmes to compare

Select one more to compare
subscribe_image_desktop 5949B9BFE33243D782D1C7A17E3345D0

Sign up to receive our latest news and business thinking direct to your inbox