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Crisis Leadership and Human Behaviour

Strengthen your organisation when it is under pressure with advanced crisis leadership, behavioural science and strategy insights.

Programme Impact

Prepare for the decisive moment

Behavioural and decision-making sciences come together to create a programme designed for leaders operating in a volatile and uncertain world.

Good for you
Good for your organisation

Become the leader your organisation needs in a crisis:

Understand and leverage the ‘human factor’ in a crisis
Avoid becoming overwhelmed by fear, data overload and clashing personalities
Lead on a crisis management strategy
Communicate effectively to stakeholders under pressure
Learn and rebuild after a crisis.

Your organisation will:

Be better equipped to manage a crisis
Gain a deeper collective insight into the importance of the ‘human factor’ in a crisis
Be able to reduce the burden decision makers face in a crisis and the risk of skewed decisions
Be able to develop mitigation strategies based on a deeper understanding of research into recurring patterns of human behaviour that characterise reaction to crises
Be prepared to respond decisively when your reputation is damaged and start rebuilding trust fast
Be able to communicate effectively and appropriately to multiple stakeholders.

"This course helped me improve my leadership and communication strategies. My knowledge of human biases and how they affect my decision-making process means I now manage crisis and uncertainty differently. "

"This course helped me improve my leadership and communication strategies. My knowledge of human biases and how they affect my decision-making process means I now manage crisis and uncertainty differently. "
Read More Read More

Lorenzo Savioli

Psychologist and Engineer, ICF Professional Certified Coach
"I was exposed to new ideas and practical examples in a structured online environment, giving me the tools I needed to make swift and effective decisions through uncertainty and to better communicate during a crisis"

Ioana Parsons

General Manager Poland, Ipsen Biopharm

Right for you

years

minimum management experience

This programme is designed for:

Crisis Managers and Risk Management executives
Communications and Public Relationships executives
HR Directors/Managers and Learning and Development specialists
Organisational Change and Transformation Managers
Public Health and Public Policy Officials
Mid-to senior-level managers making key decisions, including those without a specific Crisis or Risk Manager remit.

The data above displays the top nationalities and top 10 industries across a three year average of participants on this programme.

Industry of recent participants

Consulting 25 %
Government/Public administration 25 %
Corporate 13 %
Finance 13 %
Non-profit 13 %
Transportation 13 %

The data above displays the top nationalities and top 10 industries across a three year average of participants on this programme.

Programme content

Performance can spell the difference between success
and failure.

Gain the leadership tools and behavioural insights to meet the challenges of today and tomorrow.

Download the course schedule

You will gain insight and access to:

Become the leader that your organisation looks to at the critical moment
Leverage the psychology of crises to your advantage
Develop strategies and structures that strengthen your response
Better manage others in high-pressure situations
Communicate effectively in a fast-moving and complex environment.

An immersive and dynamic journey that will show you how to lead and how to prepare your organisation for a crisis.

Ground-breaking simulation: bridging the gap between the rigour of theory and the white heat of practice
Live interactive faculty sessions: real-time interaction with world-leading experts in the field of decision-making
Group coaching and discussions: consolidate your learning, share reflections and connect with your peer group
Self-directed learning: bespoke activities and curated videos and readings delivered in a flexible format and structure designed to optimise your learning experience
All live sessions are recorded: watch live sessions again at any time during the programme.

Do I need to attend the whole Executive Education programme?

Yes. To optimise the learning experience for you and your cohort you will be expected to attend all programme sessions including group work and coaching sessions. You'll also be expected to take part in peer-to-peer learning.

Are the sessions live? And are they mandatory to attend?

No, you can complete the sessions whenever you choose to, as long as you meet the programme deadlines. For our self-paced flexible online programmes webinars are pre-recorded and uploaded to the learning platform and will be available to you throughout the duration of the programme.

Are all of your programmes delivered by LBS staff and faculty?

London Business School is collaborating with online education providers Emeritus, Pearson and Eruditus to deliver some of our programmes. For some programmes, the online education provider handles the registration process and will answer any questions you have about the programme, and whether it’s right for you.

Download full FAQs

Faculty

Experts in the field

Inspiring experts and pioneering researchers in the fields of human behaviour, decision-making and strategy.

Niro Sivanathan

Associate Professor of Organisational Behaviour

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Niro Sivanathan

Associate Professor of Organisational Behaviour

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Experience

Dr Sivanathan’s research focuses on how social hierarchy and the psychological experience of status and power regulates judgement, decisions and behaviours. He co-directs the Decision-Making Strategies for leaders programme, and directs the Leading Teams for Emerging Leaders programme. His teaching portfolio also includes the Negotiating and Bargaining elective for degree programmes and Influence and Persuasion for Executive Education programmes.

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;

David Faro

Associate Professor of Marketing

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David Faro

Associate Professor of Marketing

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Experience

Dr Faro’s research focuses on consumer decision-making, particularly in the domains of health and finance. He has also published research on how managers react to risk and uncertainty. Dr Faro co-directs two Executive Education programmes at London Business School: Strategic Branding and Decision-Making Strategies for Leaders. He also teaches on Behavioural Economics and Decision-Making for degree programmes.

View full profile

;

Certificate in Management

This programme can also be taken as part of the Certificate in Management. Enhance your leadership approach, hone your business skills and curate your own curriculum with a blend of online and in-person learning.

Find out more

How to apply

Submit your application through our online application form.

Apply online

Not ready to apply yet? Reserve a place

How do I maximise impact to my firm?

We would encourage you to join as a team or bring a colleague to join the programme if you are hoping to make some fundamental shifts in mindset that impact your organisation. Please call us on +44 (0)20 7000 7092 or email csm.online@london.edu so that we can make special arrangements.
What if I have more questions?

For general enquires please email csm.online@london.edu.

Read our full terms and conditions.

Fees

The fee for the programme is £2,600

If you’re an organisation or group looking for a programme, get in touch and we can help find the best solution for you.

We offer a 25% discount for London Business School Alumni.

*Fees are subject to change. The price stated excludes withholding tax and you may be charged a tax depending on your country of residence.

Contact us

Whether you are an individual or an organisation/group looking for a programme, get in touch and we can help find the best solution for you.

Sabirul Islam

Client Relationship Manager

Sabirul Islam

+44 (0)20 7000 7092

Crisis Leadership and Human Behaviour

Programme Impact

Prepare for the decisive moment

Right for you

Who attends

Programme content

Performance can spell the difference between success and failure.

Faculty

Experts in the field

Niro Sivanathan

David Faro

Certificate in Management

How to apply

Fees

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Sabirul Islam

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Performance can spell the difference between success
and failure.