MSO (Operations and Technology Management)
The Operations and Technology Management branch of the newly merged Management Science & Operations subject area, at London Business School, forms a specialist unit in key research and teaching areas of operational competitiveness, service and experience design, supply chain and technology management.
Formed in 1993 at the outset of major economic changes brought by technology and the Internet, the OTM subject area, which also includes a research centre, is internationally recognized for its work in operations and technology management in both manufacturing and service industries. Please visit our 'Who's Who' section to find out more about the Centre's members, their areas of expertise, skills and professional activities.
The OTM group also develops teaching tools and materials such as simulations and Case Studies. The work of the Centre falls into four main areas:
Service managment and e-service
- Experience Innovation and Management
- International Service Study
- eService
- Creative Industries
Supply Chain Management, e-business, manufacturing
- Supply Chain Management
- Supply Chain Operational Performance Evaluator
- Second Generation eBusiness in the UK survey
- Competitiveness of UK and European Manufacturing
- Made In Britain/Europe Series
- International Manufacturing Strategy Study
- World Class Manufacturing Study
Benchmarking and operational improvement
- PROBE (Promoting Business Excellence)
Technology management
OTM Recruitment
Engaging practitioners in theory development
2005 POMS annual conference Presentation