Chris Voss: papers in journals
Chris Voss: Papers in Journals
Voss C. A., Roth A. V., Rosenzweig E. D., Blackmon K. and Chase R.B. "A Tale of Two Countries´ Conservatism, Service Quality, and Feedback on Customer Satisfaction", Journal of Service Research, Vol. 6 No.3, 2004, pp 212-231
Voss C. A. "Rethinking paradigms of service - Service in a virtual environment", International Journal of Operations & Production Management, Vol.23 No.1, 2003, pp 88-104
Fynes B. and Voss C. A. "The moderating effect of buyer-supplier relationships on quality practices and performance", International Journal of Operations & Production Management, Vol. 22 No.6, 2002, pp 589-613
Voss C.A., Tsikriktsis N. and Frohlich M. "Case Research in Operations Management", International Journal of Operations & Production Management, Vol. 22 No.2, 2002, pp 195-219
Sousa R. and Voss C.A. "Conceptual Note: Quality Management re-visited: a reflective review and agenda for future research", Journal of Operations Management, Vo. 20 No 1, 2002, pp 91-109
Sousa R, and Voss C.A. "Quality Management: Universal or Context Dependent", Production and Operations Management, Vol. 10 No.4, Winter 2001, pp 383-404
Cagliano R., Blackmon K. and Voss C.A. "Small firms under MICROSCOPE: international differences in production/operations management practices and performance", Integrated Manufacturing Systems, Volume 12 No. 7, 2001
Fynes, B., and Voss C.A., "A Path Analytic Model of Quality Practices, Quality Performance and Business Performance". Production and Operations Management, Vol. 10 No.4, Winter 2001, pp 494-513
Voss C.A. "Developing an eService Strategy", Business Strategy Review, 11,1, April 2000 , pp 21-33
Drejer A., Blackmon K., Voss C. A. "Worlds apart? - a look at the operations management area in the US, UK and Scandinavia". Scandinavian Journal of Management, Vol 16, 2000, pp 45-66
Craig M. Froehle, Aleda V. Roth and Richard B. Chase and Chris Voss, "Antecedents of New Service Development effectiveness: an exploratory examination of Strategic Operations Choices" Journal of Service Research, 3,1,2000, 3-17
Meyer A., Roth A.V., Chase R. Voss C.A., Sperl, K-U., Menor L., and Blackmon. K., "Service Competitiveness- an international benchmarking comparison of service practice and performance in Germany, UK and USA". International Journal of Service Industry Management', 10, 4, 1999, 369-379
Voss C.A., Blackmon K., R. Cagliano, P. Hanson, F Wilson, "Made in Europe: Small Companies", Business Strategy Review, 9, 4, winter 1998, pp 1-20
Voss C.A. and Blackmon K., "Differences in manufacturing strategy decisions between Japanese and Western manufacturing plants: the role of strategic time orientation", Journal of Operations Management, 16 (1998), 147-158
Voss C.A., and K Blackmon, "The transfer and transferability of Japanese manufacturing practices to the West "Organisations & People, 4 , 2, 1997, 22-28
Voss C.A, with P. Ahlstrom and K. Blackmon, "Benchmarking and operational performance; some empirical results", Benchmarking for Quality Management and Technology, 4,4,1997, 273-285
Voss C.A.., P. Ahlstrom and K. Blackmon, "Benchmarking and operational performance; some empirical results", International Journal of Operations and Production Management, 1997, 17,10, 1046-1058 reprinted as: see above
Voss C.A., K. Blackmon, R.B. Chase, E. Rose and A.V. Roth, "Service Competitiveness - an Anglo-US Study", Business Strategy Review, 1997, 8,1,7-22
R. Filippini and C.A. Voss, "Survey Research in Operations Management", International Journal of Operations and Production Management, 11,7,652-654, 1997
P. Hanson, C.A. Voss, K. Blackmon and T. Claxton, `Managing New Product Design and Development: an Anglo-German Study', Business Strategy Review, 1996, 7, 3, pp 1-15
Voss C.A. with Hanson P., `Benchmarking best practice in European manufacturing sites' Business Process Re-engineering, 1,1, 1996, 60-74
Voss C.A., Chiesa V. and P. Coughlan `Development of a Technical Innovation Audit', Journal of Product Innovation Management, March 1996, 103-136
Voss C.A. and Winch G. `Including Engineering in Operations Strategy' Production and Operations Management 1996, 5, 1, spring, 78-90
Voss C.A. and K. Blackmon, `Impact of National and Parent Company Origin on World-Class Manufacturing: Findings from Britain and Germany', International Journal of Operations and Production Management, 1996, 16,11, 96-112
Voss C.A. `Operations Management, from Taylor to Toyota - and Beyond' British Journal of Management, 1995, 6, Dec, 17-30
Voss C.A. and Blackmon K., Hanson P., and Oak B., `The competitiveness of European Manufacturing - A four country study' Business Strategy Review, 1995 6,1,1-25
Voss C.A. 'Alternative Paradigms for Manufacturing Strategy', International Journal of Operations and Production Management, 1995, 15, 4, 5-16
Voss C.A. and Hanson P., `Benchmarking best practice in European manufacturing sites', Business Process Re-Engineering & Management Journal, 1,1, 1995, 60-74
Voss C.A. `From Product Innovation Management to Total Innovation Management', Journal of Product Innovation Management, 1994, 11,5
Voss C.A., with Chiesa V., and Coughlan, P. 'Developing and Testing Benchmarking and Self Assessment Frameworks in Manufacturing', International Journal of Operations and Production Management, 14, 3, 1994, 85-103
Voss C.A. 'Successful innovation and implementation of processes ` Business Strategy Review', Spring 1992, 29-44
Johnston R., Silvestro R., Fitzgerald L., Brignall T. J. and Voss C.A., 'Towards a classification of Service Processes', International Journal of Service Industry Management, 3, 3, 1992, pp 62-75 (Winner of paper of the year award - 1992)
Voss C.A., 'Applying Service Concepts in Manufacturing' International Journal of Operations and Production Management, vol. 12 no 4, 1992, pp 93-99
Voss C.A., Johnston R., Silvestro R., Fitzgerald L., and Brignall T. J., 'Measurement of Innovation and Design Performance in Services' Design Management Journal, Winter 1992, pp 40-46
Voss C.A., Twigg D., and Winch G. 'Implementing Integrating Technologies - developing managerial integration for CAD/CAM' International Journal of Operations and Production Management, 1992, vol. 12, no 7/8, 1992, pp 76-91
For Papers published 1991 – 1975
