Chris Voss
Christopher A. Voss BSc, MSc, PhD (London Business School)
Professor of Operations and Technology Management
Senior Fellow, Advanced Institute of Management Research
Foundation Chair of Management, Technology and Learning
Director - Centre for Research in Operations & Technology Management
OTM Subject Area Chair
Governor, London Business School
Areas of expertise
- Experience Services Management
- Impact of Best Practice on UK Productivity
- Service Operations Management
- Role of service in e-Commerce
- Service Design, including Multi-Channel strategies
- Operational Improvement & Benchmarking
- Manufacturing Strategy
- International Issues in Operations Management
- Development & Adaptation of Promising Practices
Professional activities (download pdf)
Publications Books, Reports, Monographs
Case studies
Conference papers
Papers in journals
Working papers
Other papers
Other work tools for business
Other activities - external activities
Awards and honours
Educational technology
Award Winning Case Study
