International Service Study
Researching service practices and performance
What is the International Service Study?
The International Service Study (ISS) is a research project on service practices and performance. It asks the question, "What factors create sustainable global leadership in services?"
Principal investigators:
-
Professor Chris Voss
London Business School -
Professor Aleda V Roth
Kenan-Flagler Business School, University of North Carolina at Chapel Hill -
Professor Richard B. Chase
Marshall School of Business, University of Southern California
Participating countries include:
- Argentina
- Australia
- Canada
- Cyprus
- Germany
- Hong Kong
- Mexico
- Portugal
- Spain
- UK
- USA.
Contact us
For more information about Management Science and Operations, contact our Teaching and Research Co-ordinator
Dr Paul G. Ellis
pellis@london.edu
