Service Operations and Technology
Internationally recognised research and teaching
What we do
The Service Operations and Technology Group is a specialist unit, researching and teaching areas of:
- operational competitiveness
- service and experience design
- supply chain and technology management.
Work falls into four main areas:
- service management and e-service
- e-business, supply chain and manufacturing
- benchmarking and operational improvement
- technology management.
The group also develops teaching tools and materials such as simulations and case studies.
History of the group
The Service Operations and Technology Group was formed in 1993, at the outset of major economic changes brought by technology and the internet. Its work in operations and technology management, both in manufacturing and service industries, receives international recognition.
Contact us
For more information about Management Science and Operations, contact our Teaching and Research Co-ordinator
Dr Paul G. Ellis
pellis@london.edu
