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Kamalini Ramdas

Professor of Management Science and Operations; Deloitte Chair in Innovation & Entrepreneurship

  • BSc (Delhi), MS (Delaware), PhD (Pennsylvania)

Professor Kamalini Ramdas is an expert in the innovation arena. Her current research examines new ways to create value through innovation, including: service innovation, operational innovation and business model innovation. She has also examined the amount of product variety and component-level variety that firms should offer, and how variety can be managed effectively through design. 

She has served as co-principal investigator on a $1.2M grant to model and implement profitable cardiac preventive care via delivery innovation. She has also examined delivery innovation in an array of service industries supported by a grant from the UK Economic and Social Research Council. 

Professor Ramdas’s work has been published in Management Science, Manufacturing & Service Operations Management, Harvard Business Review, and other journals. She has served as Departmental Editor of the Entrepreneurship & Innovation Department of Management Science.

Her expertise has seen her consult on innovation and operations management in a variety of industries, including healthcare, telecoms, consumer packaged goods and assembled products.

She teaches a course on Business Model Innovation, as well as courses on Entrepreneurship, Operations Management, and Empirical Research Methods. She has taught at the University of Virginia, University of Texas at Austin, The Wharton School, and the Indian School of Business, Hyderabad. 


The Costs of Inefficient Robust Scheduling Practices in the U.S. Airline Industry

Ramdas K; Atkinson S; Williams J

Management Science


The M in future

Chandy R; Ramdas K

Business Strategy Review

Can financial markets inform operational improvement efforts? Evidence from the airline industry

Ramdas K; Williams J; Lipson M

Manufacturing & Service Operations Management


Four Ways to Reinvent Service Delivery

Teisberg E; Tucker A; Ramdas K

Harvard Business Review

From Zero to Ubiquity

Ramdas K; Chandy R

Business Strategy Review


A methodology to support product differentiation decisions

Ramdas K; Zhylevskyy; Moore W

IEEE Transactions on Engineering Management

Helping Hospitals to Improve Healthcare

Ramdas K

Business Strategy Review

Using Location to Innovate in Healthcare Delivery

Ramdas K; Teisberg E

Business Strategy Review


Up or out: new product positioning in an evolving technology environment

Ramdas K; Jain S

Production and Operations Management


Managing product variety: An integrative review and research directions

Ramdas K

Production and Operations Management

Managing variety for assembled products: Modeling component systems sharing

Ramdas K; Fisher M L; Ulrich K T

Manufacturing & Service Operations Management


Product types and supplier roles in product development: an exploratory analysis

Ramdas K; Laseter T

IEEE Transactions on Engineering Management


Ending inventory valuation in multi-period production scheduling

Ramdas K; Fisher M L; Zheng Y S

Management Science

Current Teaching

MBA Core:

C103 Operations Management

Executive MBA Dubai:

CD32 Developing Entrepreneurial Opportunities 


E480 Innovating Business Models, Products & Services

E487 Managing Healthcare 


P003 Core - Statistical Research Methods II

  • Video

    Rethinking interactions: Kamalini Ramdas at TEDxLondonBusinessSchool

Research Interests

Innovation in operations, innovation in services, service operations, supply chain management.