Deployment strategies for service innovation
Journal
IEEE Transactions on Engineering Management
Subject
Management Science and Operations
Publishing details
Authors / Editors
Wang Q;Voss C;Zhao X
Biographies
Publication Year
2019
Abstract
In large organizations, local use of innovations is not enough; extracting the full use of the innovation requires deployment across the organization. The purpose of this paper is to explore strategies for the deployment of service innovations and factors influencing success.We adopt an inductive theory-building approach with a longitudinal embedded case study of ten successful service innovations. We find two deployment strategies: required adoption, in which subsidiaries are required to adopt innovations, and voluntary adoption, in which adoption is not compulsory— innovations are showcased, but the adoption decision is left to the subsidiaries. We have investigated the factors influencing deployment, including the decentralized nature of service innovation, fit with the internal and external context, extrinsic and intrinsic motivations, and handovers. Based on analyses of case evidence, we put forward research propositions accordingly. This study provides managerial guidance for multidivisional organizations to extract full value from service innovations. Although some results may be particular to the Chinese context, research in other contexts can broaden the generalizability of the findings.
Keywords
Deployment strategies; Innovation diffusion; Longitudinal case study; Multidivisional organizations; Service innovation
Available on ECCH
No